Frequently Asked Questions

Do I need an appointment?

No, you never need an appointment. However, you may make one if you would like. We work on machines on a first come, first serve basis. You're welcome to bring in your machine any time during our business hours, 9:30am to 5:30pm Monday through Friday. 

Do you charge for diagnostics?

Diagnostics are always free. We'll take a look at your machine and give you an estimate for repair. There's no obligation to go forward with a repair if it is not within your budget. 

What about Data Recovery?

Yes. We recover data from hard drives, SSDs, SD or CF Cards, USB storage, and Phones. Almost all data recovery is done right in our Portland location by certified and experienced technicians. We have some of the most advanced data recovery equipment in Maine.

Do you repair phones?

Unfortunately we no longer repair phones or tablets. However, we can always back up and move your data if you're ready to move to a new device.  

How long will it take a repair to be completed?

We work on a first come, first serve basis as machines come in. In most cases, we can complete a diagnostic within 1-2 business days and give you a complete estimate of the work that needs to be done. Once you approve the estimate, we get started right away on your repair. Most repairs can be completed within 1-4 business days, but if we have to order the part or do data recovery, it will take more time. We keep you updated on the progress of your repair as we go along. We always keep you updated as to the progress of your repair.

What if I need my device sooner?

We have a $45 rush fee that sends you to the front of the repair queue. 

What happens if I decide not to repair my device?

If you decline the estimate and decide you don't want to go through with the repair, we will hold your device here for you to pick up, or you can ask us to recycle it for you. We ask that you pick up your device or let us know that you'd like to have it recycled within 90 days of first dropping your device off. By Maine state law, any devices left longer than six months will be disposed of responsibly. 

What happens if you can't do the repair?

Occasionally there are repairs that we can't complete, either because parts are unavailable or a hard drive is unrecoverable. It's unfortunate, but it does happen. We'll keep you informed throughout the process, and let you decide if you want to recycle with us or try another option.